Professional Services

Expertise. Integrity. Mission-Focused Delivery.

Ballward LLC provides professional services that empower organizations to operate more efficiently, modernize their systems, and make informed decisions. With more than 15 years of experience supporting federal agencies, commercial businesses, and local government partners, we offer reliable, high-quality services backed by deep technical expertise and a strong commitment to excellence.

Our professional services are built on a foundation of trust, transparency, and results—and tailored to the unique needs of every client.

Our Professional Service Offerings

1. Technology Consulting

Strategic technology guidance to help organizations plan, architect, and execute complex digital initiatives.

  • IT roadmap development
  • System modernization strategies
  • Microsoft 365 and cloud adoption guidance
  • Data and workflow assessments
  • Technology governance and best-practice advisory

2. Project & Program Management

Ballward delivers structured, disciplined management of projects and programs to ensure on-time, on-budget results.

  • Agile and Scrum project leadership
  • Enterprise rollout management
  • Requirements gathering and user acceptance planning
  • Risk, issue, and change control management
  • Stakeholder coordination and executive reporting

3. Business Process Analysis

We help organizations understand, document, and improve their workflows through targeted transformation strategies.

  • Process mapping & optimization
  • Requirements definition
  • Gap analysis
  • Workflow automation opportunities
  • Performance and efficiency recommendations

4. Systems Integration

Ballward ensures that your technology tools work together seamlessly to support mission-critical operations.

  • Integration of Microsoft 365, SharePoint, Power Platform
  • API and data integration
  • Legacy system modernization
  • Secure identity and authentication solutions
  • Document and data synchronization

5. Training & Knowledge Transfer

We equip your staff with the skills and confidence to use new systems effectively.

  • Microsoft 365, Power Apps, Power Automate training
  • SharePoint user training and governance workshops
  • Custom training documentation and user guides
  • Executive and team onboarding sessions

6. Operational & Administrative Support

Reliable, flexible support services for organizations that need additional capacity.

  • Technical administrative support
  • Documentation and technical writing
  • Help desk and user support functions
  • Data entry, quality control, and system updates
  • Ongoing maintenance and content management

Industries We Serve

  • Federal agencies
  • State and local government
  • Nonprofits & community organizations
  • Education & public institutions
  • Healthcare providers
  • Small and mid-sized businesses

Why Clients Choose Ballward

✓ Federal-Level Quality & Standards

Your professional services are guided by the experience gained from supporting FBI, NSA, NGA, and USAF missions.

✓ Deep Microsoft Expertise

We combine full-stack development, SharePoint engineering, and Power Platform automation with professional advisory services.

✓ Reliable & Responsive Service

As a small, agile firm, we provide direct access to senior expertise and adapt quickly to client needs.

✓ Process-Driven Approach

Our services incorporate industry best practices, including Agile, ITIL, PMBOK, and Microsoft cloud governance.

✓ Results That Make an Impact

From workflow modernization to system integration, our services deliver measurable improvements.

Our Professional Services Approach

1. Discover

We learn your business, challenges, and desired outcomes.

2. Assess

We evaluate systems, workflows, risks, and opportunities.

3. Design

We develop a strategy or solution tailored to your mission needs.

4. Implement

We execute with precision, transparency, and continuous communication.

5. Support

We provide training, documentation, and ongoing improvement.